Jump to: General FAQ | "Cleanse" FAQ

General FAQ

Do you cater?

Absolutely! We cater everything from office lunches to large dinner parties! Soup shooters, anyone? E​­mail​ us for all the details and pricing.

Just how eco-friendly are you?

We’re so green, Kermit is jealous. Wow, that’s a terrible joke. Oh well. But seriously folks, back in 2009 we won the DC – Affinity Lab / William James Foundation Socially Responsible Business Plan competition. We strive every day to be as environmentally and socially responsible as possible. We compost our kitchen scraps, source from local farms, use wind power in our kitchen and stores, and serve entirely plant-based food. Our carbon footprint is pretty darn low!

Do you offer the Gift of Soup?

Nothing says I Love You, Feel Better, or Thanks for Lending Me Your Plunger Last Night like the gift of soup! Head over to our order page for information about all the different ways you can send someone soup!

Do you offer nutrition information for your soups?

We provide nutrition information for all of our soups sold at stores and markets around the area. We are working on providing this information for all soups sold at our stores as well. Be sure to check each store’s menu page for detailed information about each soup and salad, including ingredients and allergy information. If the nutrition information is available, you’ll find it there as well. We can tell you, however, that our soups are incredibly healthy. They are 100% plant based, low salt, low fat, and most importantly, absolutely delicious!

Do your soups have any meat?

Nope! None at all! In fact, our company is completely plant based. No meat, chicken, dairy, eggs, fish, creamy, gelatin, milk in sight. We are committed to being as sustainable as possible. Being 100% plant based is about as green as you can get when it comes to food!

Do you play well with others?

Yes! The first Tuesday of every month we donate a portion of our sales to Compassion Over Killing, a wonderful animal rights organization headquartered down the street. We also make frequent donations to area charities – from Martha’s Table to Miriam’s Kitchen, to local schools and other non-profits.

We also share well. Soupermom taught us well.

Souper "Cleanse" FAQ

When do I sign up for the “Cleanse” and when do I receive my soups?

Visit our Souper Cleanse page to place your order. When checking out, you’ll be notified about your delivery date. Most deliveries occur on Mondays between the hours of 4:00 PM and 8:00 PM. You can also order a “cleanse” for a future week. Just email us at cleanse@thesoupergirl.com and let us know your delivery schedule. We just need advance notice of 72 hours to accommodate changes. Once you’ve received your soups you can begin your “cleanse” whenever you’d like. Each soup is stamped with a “use by/freeze by” date.

Where should I keep the soups before I eat them?

The soups are perishable and require refrigeration. When you are ready to eat your soup, simply put it in the microwave for two minutes in a mug or bowl, or heat it in a pot on the stove.

Do the soup contain any meat, dairy, or common allergens?

Nope! All Soupergirl soups are 100% plant based and certified kosher. They contain no meat, fish, egg, or dairy products. Our “Cleanse” soups are also free of gluten, peanuts, and tree nuts. Note – other soups sold by Soupergirl may contain gluten, peanuts, and tree nuts.

What if I have an allergy?

The “cleanse” is specifically designed each week for optimal health and nutrition. They are also gluten and nut free. If you have other allergies, please email us at cleanse@thesoupergirl.com. We will try our best, but can’t guarantee that we will be able to accommodate your specific request.

Can I sign up for multiple “Cleanses?”

Absolutely! We deliver “cleanses” every Monday. Order multi-delivery packages and received a significant discount. For example, order a “two-delivery” package and you’ll receive you “Cleanse” two Mondays in a row. Or, order a multi-delivery package and email us at cleanse@thesoupergirl.com with your requested delivery dates.

Or, “Cleanse” with a friend! Order two “Cleanse” packages and we’ll deliver two on the same date.

 

Where do you deliver?

We deliver all over DC, Maryland, and Northern Virginia. Check out our Souper Cleanse page to see if we deliver to your specific zip code. If we don’t deliver to your area, you can always pick up your “Cleanse” at stores in Takoma or Dupont Circle.

Please note that our “Cleanse” delivery area is much larger than our traditional delivery menu.

What soups come in a typical “Cleanse?”

Our menu changes every month, so you’ll never get bored! Sample soup flavors include: Barley Sweet Potato and Greens, Golden Split Pea, Cinnamon Spiced Pumpkin, Curried Quinoa Roasted Sweet Potato, Winter Root Vegetable Chili, and so much more! You can always view the monthly menu on our “Cleanse” menu page.

What if I’m not home when you deliver?

You do not need to be home to receive the “Cleanse.” Please email any special delivery instructions (building codes, where to leave the soup if you aren’t home, etc.) to cleanse@thesoupergirl.com. We can leave the soups outside. They will stay cool for at least two hours. Just be sure to refrigerate them as soon as you get home.

How long will the soups last? Should I freeze them?

Each soup is stamped with a “use by/freeze by” date. They can be frozen for up to 6 months if you would like to start later or just save a few for later. If you think you’ll delay your start for more than a week or so after receiving your package, put them in the freezer (they will freeze very well up to 6 months). Defrost the ones you’ll eat the next day by transferring those soups to the refrigerator.

Who do I call if my “Cleanse” doesn’t arrive?

Oh no! Call us right away at 202.609.7177 or email cleanse@thesoupergirl.com and we’ll track down your delivery right away!

Can my “off” days (5-day cleanse only) be moved around?

Absolutely! Set up the “Cleanse” in a way that works best for your schedule. We do recommending spacing out the “off” days and not having them occur right after each other.

What about caffeine and alcohol?

Yes! Life is short – have some wine! We recommend black coffee or green tea for your caffeine fix. Try to avoid any sweeteners. If you need to, add a splash of almond or soy milk in your coffee. Feel free to enjoy a glass of wine during your “on” days. Have a bit more during your “off” days. We do not recommend drinking hard alcohol during the “Cleanse” because of its high sugar content.

Can I recycle the empty containers?

The soup containers are #5 plastics which can be recycled in Maryland and Virginia, but not in DC. The good news, however, is that area Whole Foods Markets have partnered with “Preserve Gimme 5” and turn these types of containers into toothbrushes, razors, and more! Just drop them off at your are Whole Foods if you shop there. Unfortunately we cannot accept used soup containers at Soupergirl because of health code restrictions.

If I live or work outside your delivery area, can I pick up my “Cleanse?”

Yes! Pick up is available Monday evening through Wednesday at both of our store locations.

Where are the soups made?

The soups are made at our kitchen in downtown, DC.

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