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Questions? Answers!

COVID-19 Safety Protocols

At the start of each shift, staff temperatures are taken and logged. Kitchen staff immediately change into clothing that is washed and kept in the kitchen. All kitchen employees are provided with N-95 masks, face shields, and gloves. All high touch surfaces (doors, refrigerator handles, etc.) are sanitized every hour. Soupergirl is also conducting weekly COVID-19 tests of all staff people.

Thermometers and masks have been provided to team members to use at home with their families. Additionally, Soupergirl hired a researcher to assist with drafting a COVID-19 company plan to ensure workplace safety.

Local delivery drivers also have their temperatures taken at the start of each shift. Before each delivery route, they fully sanitize their vehicles. Each driver is given a safety kit that contains gloves, masks, sanitary wipes, and hand sanitizer. Drivers do not enter customer homes. They leave the order outside the customer’s doors.

Read more about our Covid-19 safety policies here.

Soupergirl annually passes rigorous food safety audits with average scores of 98% compliance or above. Our soups are heat pasteurized to a temperature that is proven to kill all potential pathogens and viruses. The gazpacho is put through High Pressure Pasteurization (HPP) – a chemical-free, completely natural process that also kills all pathogens and viruses. Also, most importantly, there has been no known transmission of COVID-19 through food.

In the spring and summer, Soupergirl has teamed up with our amazing customers to make regular donations to area hospitals. We now partner with several area non-profits to help fight the growing food-insecurity issues that are plaguing our communities.

Additionally, we believe that supporting our U.S. farmers is more important than ever. We source as much as possible from local, sustainable farmers located within the Chesapeake Watershed area, and from Full Harvest, a B2B marketplace for imperfect and surplus produce. We recently partnered with Spring Valley Produce to offer a farmers market box that is available to our customers in and around the Washington, DC area. Please visit the Covid-19 response page for more information about our efforts.

Our Soups

Our soups are best stored in the fridge for up to 4 weeks and in the freezer for up to 9 months. The gazpachos should only be stored in the refrigerator (please do not freeze!). Once a container is open, we recommend consuming it within 5 days. Our salads (local delivery only!) should be stored in the refrigerator and are good for 5-7 days. All Soupergirl products are stamped with an expiration date.

You bet! We have a program that is great for pregnant women and new moms. We take the thought out of cooking and ensure that you and your baby are getting essential nutrition. The pureed soups are also a great way to introduce solids to your child. Our soups are a great way to ensure you and your children are eating a diet rich in vegetables, protein, fiber, and nutrients with plenty of taste! Please note – our soups are not considered baby food. When feeding them to your children, please use discretion.

Nutrional information is available on all soups that are found at supermarkets and on our NATIONAL shipping program menu. Our soups vary in calories and range 40-240 calories per serving. Specific nutritional information is printed on every soup container or bottle. You can also find nutritional information in the description of each soup on our website.

Because we change the menu of our local delivery program every week, we are unable to provide nutrional information for these items.

Our soups are heat pasteurized to a temperature that is proven to kill all potential pathogens and viruses. The gazpacho is put through High Pressure Pasteurization (HPP) – a chemical-free, completely natural process that also kills all pathogens and viruses.

Soup can be emptied into a pot and warmed on the stove. Or – heat the soup directly in the container. Be sure to remove the lid and film before heating. Heat on medium for two minutes, stir, and heat for another minute. Specific instructions are also printed on each container.

Just pop the top and enjoy! Because the gazpacho is an all natural product, separation may occur. You might need to give the bottle a little shake before guzzling.

Yes! All of our products are certified kosher by the Star-K. Our store (when open) is certified under the Vaad Harabanim of Greater Washington. All products are parve (vegan).

Please email hello@thesoupergirl.com to request a copy of the certificate.

Many of our ingredients are organic, but we are not a certified organic company. Many of the farms from whom we source practice organic and sustainable farming methods but cannot afford the organic certification process. Our relationship with these family farms is very important to us. We try to be incredibly careful about our sourcing, but cannot commit to being fully organic.

This isn’t a problem! All of our items do not contain any of the following common allergens: dairy, eggs, fish and shellfish. Also, our facility which cooks soups that are available for purchase at supermarkets or via our NATIONAL shipping program is completely nut and gluten free (with the exception of coconut milk).

The facility that handles our local delivery program does have gluten, peanuts, and tree nuts. However, we have a strict allergen control program in place.

In the current menu section, you can view all soup ingredients and allergens. If you want to avoid certain ingredients, you can customize your order.

We have two kitchens in Washington, DC. All of our products are made by hand, from scratch, in our own facilities. We do not share kitchen space with any other companies.

We strive every day to be as environmentally and socially responsible as possible. We compost our kitchen scraps, source from local farms, work with companies that fight food waste, and serve a strictly plant-based menu. We are also now proud to be plastic-neutral via our partnership with rePurpose. Please visit the Values page to learn about our sustainability efforts.

National Delivery Program

Once your package ships, you will receive an email notification with your FedEx tracking number.  We will also send you an email when your order is out for delivery and has been delivered as well.

The soups (other than gazpacho) are frozen soon after cooking to ensure freshness. They are packed with ice in a compostable, insulated liner to ensure that they arrive cold and/or frozen.  Be sure to refrigerate or freeze as soon as possible.  Please put gazpacho in the refrigerator. Those bottles should never be frozen.

You do not need to be home to receive your delivery.  FedEx will deliver anytime from the early morning until 9:00 PM.  The soups are perishable and do require refrigeration, but your package is well-insulated and designed to keep the soups cold for up to three days of travel.  Please put the soups in the refrigerator or freezer as soon as you can. If you order gazpacho, please store those in the refrigerator.  The gazpachos should not be frozen.

We currently ship to 48 states (HI & AK excluded). If you live in or near Washington, DC, you can order local delivery.

Unfortunately, not yet.

The soup containers are #5 plastics which can be recycled in many areas – please check with your local area (in Maryland, Virginia and DC, for example, these items can be recycled).  Additionally, in many areas, Whole Foods Markets has partnered with “Preserve Gimme 5” and turns these types of containers into toothbrushes, razors, and more!  If you shop at your area Whole Foods, just drop them off there.  Unfortunately, we cannot accept used soup containers at Soupergirl because of health code restrictions.  The insulation liners are compostable!  Please remove the outer plastic (recycle that with your plastic bags!) and take the insulation to your nearest composting facility.  If they do end up on the garbage, they do break down quickly in a landfill.

While Soupergirl does not offer any refunds, we are happy to offer future credits. A credit can be applied toward a Souper Meals purchase, if it is cancelled in advance by the cancellation date that is listed in the order confirmation. You will be credited the exact amount you were charged to be applied to any future order at Soupergirl. The credit can be applied towards a future order (i.e. reschedule your delivery for a future date). Credits must be used within a year from the original purchase.

Soupergirl also cannot accept changes to an order after midnight two days prior to your scheduled ship date. This also applies to all order cancellations. Customers will emails reminders notifying them of this deadline.

In the unlikely event that any soups within a delivery are damaged, we will offer a credit or a replacement for these items. Soupergirl reserves the right to request proof of damage via photograph. Because all of our soups are perishable, Soupergirl is not responsible if you do not refrigerate the soups within the time stated in the instructions.

Soupergirl shall have no obligation to issue a refund or offer a replacement for any delivery that records indicate was made to the scheduled address.

Soupergirl will provide estimated delivery dates when customer orders ship. However, the soups  are packaged to arrive safely within a 72 hour window. If Fed Ex delays a shipment beyond 72 hours, Soupergirl will replace the package. If the soups arrive within the 72 hours window, Soupergirl will not provide any credit or refund.

Inclement weather may prevent Fed-Ex from completing deliveries on schedule. In the case of inclement weather that may impact the delivery schedule, Soupergirl will offer customers the opportunity to change their scheduled delivery date. If a customer chooses not to change the date, Soupergirl shall have no obligation to issue a refund or offer a replacement.

In the event that we need to make a change to or cancel an order, we will attempt to notify you by contacting the customer via e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Oh no! The fastest way to reach us is to email us at hello@thesoupergirl.com and we’ll track down your delivery right away!

Feel free to cancel your susbcription at any time.  To do so:

  1. Log into your account at the top of the page
  2. Locate the calendar where you can reschedule your next delivery. Or…
  3. You can simply cancel the next order. You will be able to reactivate your subscription at any time by clicking “Reactivate” on any cancelled subscription

We set shipping limits on our gazpacho in order to keep the soups at a safe temperature.  Normally, we ship our soups frozen, but we can’t freeze the gazpachos.  In order to keep them at a safe temperature all the way to your door, we need the extra frozen soup tubs in the package.

Yes!  Our soups are so good for you, and we believe that they should become a part of your regular, long-term daily eating plan.  However, we know that you may want to try them first before subscribing and saving.

Great question! When you enter your zip code, you’ll see the menu that is available for delivery to your area. We service many Soupergirl customers in the Washington, DC metropolitan area using our own delivery team. Because we can reach these people immediately, we have a wider menu of items that have shorter shelf lives and won’t hold up in a Fed-Ex shipping box.

If you live outside this immediate area, we currently ship product to you via Fed-Ex. Your package arrives in an insulated package designed to keep your soups cold for days.

We’re constantly working to expand our “local” delivery zone and expand our menu to as many soup (and salad) lovers as possible. Stay tuned…

Local Delivery Program

Our trusty delivery team will deliver your order right to your door. If you do not plan on being home, please leave a cooler outside your door. You can provide specific delivery instructions in the “notes” section when placing your order on our website.

We do not currently use any outside delivery services or apps.

We deliver to our Local Soup Lovers Tuesdays through Fridays. We cut off orders at noon the day before we deliver. For example, if you order by noon on Monday, you can expect to receive your order on Tuesday.

However, Spring Valley Market Boxes are delivered ONLY on Wednesdays through Fridays. Challahs are delivered on Thursdays and Fridays. If you order either of these items, your delivery day will be updated accordingly.

We’ll email you a reminder the night before with your confirmed delivery window. Remember – you don’t have to be home! Just leave a cooler outside your door!

All pick up orders are available at our location in Takoma: 314 Carroll Street, NW Washington, DC 20012. There is parking available directly in front.

Orders are available for pick up on Mondays from 4-5:30, Tuesdays through Thursdays from 9:30am to 5:30pm and Fridays from 9:30am to 3:30pm. Just knock on the door and we’ll place your order on the pick up crate outside. Note – for the safety and protection of our team and customers, no one is permitted inside our Soupergirl location.

We sometimes have additional “off-menu” items available at our Takoma location. To see the full menu, email us pickup@thesoupergirl.com and we’ll send you over the details.

The day before your delivery, you’ll receive an email with your delivery window. You will also receive a text message when your driver is en route, as well as when they have arrived. Our drivers also call if you do not answer the door or text. If you do not plan on being home, please be sure to leave out a cooler, especially in the hotter months.

Our drivers now all have Venmo accounts. If you’d like to tip your driver, please email us, and we’ll connect you with their personal Venmo user names. You can also leave an envelope with cash outside your door.

Spring Valley Market Boxes are delivered Wednesdays through Fridays. Once they are sold out, we remove them from the website. They will arrive alongside the rest of your Soupergirl order.

Our challah is baked by our partners at Sunflower Bakery. This extraordinary organization provides on-the-job training and job training for individuals with learning differences. Also, they make incredibly delicious challah and cookies!

The Sunflower challahs are delivered Wednesdays through Fridays (like the Market Boxes).

Catering

 

We do! Our traditional catering program is on hold due to Covid-19 safety challenges. However, we can offer alternative options for you. Please email us and we’ll see what we can do.