Jump to: General FAQ | "Cleanse" FAQ

General FAQ

Do you cater?

Absolutely! We cater everything from office lunches to large dinner parties! Soup shooters, anyone? E​­mail​ us for all the details and pricing.

Just how eco-friendly are you?

We’re so green, Kermit is jealous. Wow, that’s a terrible joke. Oh well. But seriously folks, back in 2009 we won the DC – Affinity Lab / William James Foundation Socially Responsible Business Plan competition. We strive every day to be as environmentally and socially responsible as possible. We compost our kitchen scraps, source from local farms, use wind power in our kitchen and stores, and serve entirely plant-based food. Our carbon footprint is pretty darn low!

Do you offer the Gift of Soup?

Nothing says I Love You, Feel Better, or Thanks for Lending Me Your Plunger Last Night like the gift of soup! Head over to our order page for information about all the different ways you can send someone soup!

Do you offer nutrition information for your soups?

We provide nutrition information for all of our soups sold at stores and markets around the area. We are working on providing this information for all soups sold at our stores as well. Be sure to check each store’s menu page for detailed information about each soup and salad, including ingredients and allergy information. If the nutrition information is available, you’ll find it there as well. We can tell you, however, that our soups are incredibly healthy. They are 100% plant based, low salt, low fat, and most importantly, absolutely delicious!

Our soups are also certified by the Eat Real organization. Eat REAL® developed Responsible Epicurean and Agricultural Leadership (REAL) Certified® to be the trusted, nationally-recognized mark of excellence for food and foodservice operators committed to holistic nutrition and environmental stewardship.

Do your soups have any meat?

Nope! None at all! In fact, our company is completely plant based. No meat, chicken, dairy, eggs, fish, creamy, gelatin, milk in sight. We are committed to being as sustainable as possible. Being 100% plant based is about as green as you can get when it comes to food!

Do you play well with others?

Yes! The first Tuesday of every month we donate a portion of our sales to Compassion Over Killing, a wonderful animal rights organization headquartered down the street. We also make frequent donations to area charities – from Martha’s Table to Miriam’s Kitchen, to local schools and other non-profits.

We also share well. Soupermom taught us well.

Souper "Cleanse" FAQ

How are the Soups Delivered?

The “Cleanses” are packed fresh in insulated boxes before each delivery.  They are sent overnight by our partners at Fed ex. The insulated liners are compostable.  Be sure to refrigerate them as soon as you open the box.

Are snacks permitted while on the “Cleanse?”

Absolutely! When you receive your “Cleanse,” you’ll find an information sheet with snack guidance and suggestions. Listen to your body! If you find yourself hungry, enjoy one of the suggested snacks. If you are full and not craving anything else, skip the snacks.

What if I don’t want to eat soup all day?

Make the program work for you! If you don’t want soup for breakfast, follow the snack/meal guidelines and sub in another soup. Just have the soups for lunch and/or dinner! You can choose to follow the guidelines or exactly simply have whatever soups you want for various meals throughout the day. Know that you are making a healthy, delicious, and convenient choice whenever you grab one of the Soupergirl “Cleanse” soups out of the refrigerator.

Where are the soups made?

The soups are made at our kitchen in downtown, DC.

If I don’t want delivery, can I pick up my “Cleanse?”

Yes! Pick up is available by 11 AM at our Takoma or Dupont location on the day your “cleanse” is ready.  You can also pickup the “Cleanse” during the open store hours throughout the rest of the week.

 

Can I recycle the empty containers?

The soup containers are #5 plastics which can be recycled in some areas but not all (for example, they can be recycled in Maryland and Virginia, but not in DC).

The good news, however, is that in many areas Whole Foods Markets has partnered with “Preserve Gimme 5” and turn these types of containers into toothbrushes, razors, and more! Just drop them off at your are Whole Foods if you shop there. Unfortunately, we cannot accept used soup containers at Soupergirl because of health code restrictions.

What about caffeine and alcohol?

Yes! Life is short – have some wine! We recommend black coffee or green tea for your caffeine fix. Try to avoid any sweeteners. If you need to, add a splash of almond or soy milk in your coffee. Or try sprinkling some cinnamon in your coffee for added flavor! Feel free to enjoy a glass of wine during your “on” days. Have a bit more during your “off” days. We do not recommend drinking hard alcohol during the “Cleanse” because of its high sugar content.

Can my “off” days (5-day cleanse only) be moved around?

Absolutely! Set up the “Cleanse” in a way that works best for your schedule. We do recommending spacing out the “off” days and not having them occur right after each other.

Who do I call if my “Cleanse” doesn’t arrive?

Oh no! Call us right away at 202.609.7177 or email cleanse@thesoupergirl.com and we’ll track down your delivery right away!

How long will the soups last? Should I freeze them?

Each soup is stamped with a “use by/freeze by” date. They can be frozen for up to 9 months if you would like to start later or just save a few for later.  Defrost the ones you’ll eat the next day by transferring those soups to the refrigerator.

What if I’m not home when you deliver?

You don’t need to be home to receive the “Cleanse”. The soups are perishable and do require refrigeration. Fed ex will deliver anytime from the early morning until 8:00 PM. Your “Cleanse” package is well-insulated and designed to keep the soups cold until at least 9:00 PM the evening of their arrival. Please put the “Cleanse” soups in the refrigerator as soon as you can.

What soups come in a typical “Cleanse?”

Our menu changes with the seasons, so you’ll never get bored! Sample soup flavors include: Barley Sweet Potato and Greens, Golden Split Pea, Cinnamon Spiced Pumpkin, Curried Quinoa Roasted Sweet Potato, Winter Root Vegetable Chili, and so much more! You can always view the current menu on our “Cleanse” menu page.

Where do you deliver?

We deliver our “Cleanses” several times a week up and down the East Coast (via FedEx). You can look on the “How it Works” page to see if we deliver to your zip code. Please email us at cleanse@thesoupergirl.com and let us know if you think we should be delivering to your zip code.

Pick-up: If you live in the Washington, DC area, you can also choose to pick-up your “cleanse” at either of our retail locations (Takoma or Dupont).  Your “cleanse” can be picked up by 11 AM at our Takoma or Dupont location on the day your “cleanse” is ready.  You can also pickup the “Cleanse” during the open store hours throughout the rest of the week.

 

Please note that our “Cleanse” delivery area is much larger than our traditional delivery menu.

What if I have an allergy?

The “cleanse” is specifically designed each week for optimal health and nutrition. They are also gluten and nut free. If you have other allergies, please email us at cleanse@thesoupergirl.com. We will try our best, but can’t guarantee that we will be able to accommodate your specific request.

Do the soups contain any meat, dairy, or common allergens?

All Soupergirl soups are 100% plant based and certified kosher. They contain no meat, fish, egg, or dairy products. Our “Cleanse” soups are also free of gluten and peanuts. Some of the soups may contain organic coconut milk (which some may consider a tree nut).

Note – other soups sold by Soupergirl may contain gluten, peanuts, and tree nuts.

Where should I keep the soups before I eat them?

The soups are perishable and require refrigeration. When you are ready to eat your soup, simply put it in the microwave for two minutes in a mug or bowl, or heat it in a pot on the stove.

When do I sign up for the “Cleanse” and when do I receive my soups?

We deliver our “Cleanses” every Tuesday and Friday up and down the East Coast (via FedEx). Order before Monday morning and you’ll receive you “Cleanse” on Tuesday. Order before Thursday morning and you’ll receive your “Cleanse” on Friday.

Or, order now and schedule your “Cleanse” delivery/pick-up for a future week. After you place your order, simply email us at cleanse@thesoupergirl.com and let us know the date range you’re looking for. We’ll write back quickly and find a date that works for you! We just need advance notice of 72 hours to accommodate any schedule changes.

Can I sign up for multiple “Cleanses?”

Absolutely!  Save money and order a multi-week “Cleanse”. If we don’t hear from you, we will schedule your delivery every week (a week after your first “Cleanse”. If you would prefer to design your own schedule, then email us your preferred delivery schedule.  For example, order a “two-delivery” package and you’ll receive your “Cleanse” two weeks in a row.  Or, you can order a multi-delivery package and also email us at cleanse@thesoupergirl.com with your requested delivery dates.

You can also “Cleanse” with a friend! Order two “Cleanse” packages and we’ll deliver two on the same date.

 

 

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