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Credit Policy:
While Soupergirl does not offer any refunds, we are happy to offer future credits. A credit can be applied toward a Souper Meals purchase, if it is cancelled in advance by the cancellation date that is listed in the order confirmation. You will be credited the exact amount you were charged to be applied to any future order at Soupergirl. The credit can be applied towards a future order (i.e. reschedule your delivery for a future date). Credits must be used within a year from the original purchase.
Soupergirl also cannot accept changes to an order after midnight two days prior to your scheduled ship date. This also applies to all order cancellations. Customers will receive several email reminders notifying them of this deadline.

In the unlikely event that any soups within a delivery are damaged, we will offer a credit or a replacement for these items. Soupergirl reserves the right to request proof of damage via photograph. Because all of our soups are perishable, Soupergirl is not responsible if you do not refrigerate the soups within the time stated in the instructions.

Soupergirl shall have no obligation to issue a refund or offer a replacement for any delivery that records indicate was made to the scheduled address.

Soupergirl will provide estimated delivery dates when customer orders ship. However, the soups  are packaged to arrive safely within a 72 hour window. If Fed Ex delays a shipment beyond 72 hours, Soupergirl will replace the package. If the soups arrive within the 72 hours window, Soupergirl will not provide any credit or refund.

Inclement weather may prevent Fed-Ex from completing deliveries on schedule. In the case of inclement weather that may impact the delivery schedule, Soupergirl will offer customers the opportunity to change their schedule delivery date. If a customer chooses not to change the date, Soupergirl shall have no obligation to issue a refund or offer a replacement.

In the event that we need to make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to update your account information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

The soups and any information provided about the Soupergirl soups should not be misconstrued as medical treatment or advice. This information and these products are not intended to diagnose, cure or prevent any illness or disease or replace a balanced diet.

As with any nutritional program you should consult your licensed health care provider before beginning the Soupergirl Souper Meals. I the participant understand that partaking in this Soupergirl Souper Meals is my sole responsibility and not that of Sara’s Soup, LLC DBA Soupergirl. By purchasing the Soupergirl Souper Meals I understand and agree to these terms. I am advised that these soups are not intended as a prescription for any illness or any disease. I understand that any information about the Soupergirl Souper Meals benefits is educational and has not been evaluated by the Food and Drug Administration (FDA), or any other medical authority.

By purchasing Soupergirl soups and/or the Soupergirl Souper Meals, to the extent permitted by applicable law, for myself and my heirs I hereby waive and release Sara’s Soup, LLC DBA Soupergirl from and against any and all claims for damages of any kind relating to the consumption of the Soupergirl Souper Meals.