1. Log into your account. Click the drop down on the top left side of your Dashboard and select the order you want to make changes to.
2. Scroll down to the bottom of your Dashboard and click “Manage Order” on the bottom right side.
3. Under “Order Status” click “Cancel Order.”

Note: All changes for the upcoming delivery week must be made before 11:59pm EST, Thursday.

If you need a break from your orders you can skip up to 8 weeks at a time. Go to your Dashboard and click “Manage Upcoming Deliveries," then select weeks to skip.  If you still want to cancel your subscription, follow the steps below. 

1. Log into your account. Click the drop down on the top left side of your Dashboard and select the subscription you want to make changes to.
2. Scroll down to the bottom of your Dashboard. Click “Manage Subscription” on the bottom right side.
3. Scroll down to “Subscription Status” and click “Cancel Subscription.”

Note: All changes for the upcoming delivery week must be made before 11:59pm EST, Thursday.

If you cancel your subscription, but want to come back at a later date, you will have to re-enter any preferences you have saved.

Yes, you can make changes up until 11:59pm EST, Thursday.  If you need to make a change after that time, then email us at delivery@thesoupergirl.com.

1. Log into your account. From your dashboard, make sure the correct order is highlighted in the drop down on the left hand side.
2. Above your Order Summary click “Edit Meals” to go to that week’s menu.
3. From here you can add or remove meals from your cart by clicking the plus or minus button on each meal’s card.
4. As you add or remove meals you will see the updated quantity reflected on the button of your screen.
5. Click “Review Order” to see all the meals in your cart, as well as your order total.
6. Click “Save Changes” at the bottom of your order summary.

Note: All changes for the upcoming delivery week must be made before your order cutoff deadline. 

1. Log in to your account, scroll to the bottom of your Dashboard where it says “Home Delivery” and click “Edit.”
2. Where it says “Delivery Address” click “Change.”
3. If the address you want to choose is already listed, click “Select.” If not, click the bottom of the module to "Manage Your Saved Addresses."
4. Once in Account Settings, click “My Addresses” on the left-hand side.
5. Under “Saved Addresses” click “Edit” to change one of your saved addresses.

Note: Deliveries may occur during the evening, so we can't always call in, buzz in, or knock on your door. Please provide detailed delivery instructions during checkout to help us avoid any issues.

All changes for the upcoming delivery week must be made before 11:59pm EST, Thursday.

Yes!  All updates to your box must be made by Thursday at 11:59 PM EST for delivery the following Sunday or Wednesday depending on your location and method of delivery (courier vs shippe

1. Log in to your account, scroll to the bottom of your Dashboard where it says “Payment Method” and click “Edit.”
2. Where it says “Payment Method” click “Change.”
3. Click “Choose another way to pay,” enter your card information and click “Save New Card.”

Note: All changes for the upcoming delivery week must be made before 11:59pm EST, Thursday.

If you know your current password, but want to change it: 

1. Log in to your account.
2. In the top right corner, hover over the icon with your initials and go to “Account Settings.”
3. Type in your new password and click “Update Your Account.” (Note: you will need to enter your current password to confirm the changes.)

If you do not know your current password, go to your login page and click “Forgot your password?” If you don’t see the email come through, make sure to check your spam folder.  If you still do not see a reset email, then email us at delivery@thesoupergirl.com.

1. Log in to your account. 
2. From your dashboard, click “Manage upcoming deliveries” above the “Edit Meals” button.
3. In the pop-up window you will be able to toggle off the weeks you don’t want to receive deliveries.
4. Click “Save Changes.”

You’ll receive an email confirming the weeks you skipped.

If you decide you want to receive meals for a previously skipped week just follow the same steps to toggle that week back on.

Log in to your account. Click on the drop down menu in the top right corner.  You will see the following:  Account Settings, My Credits, and Sign Out.  Click on "Account Settings" and you will see all of your details and can edit your information:

• Email
• Password
• Delivery Address
• Communication Preferences

Yes! We are under the strict kosher supervision of the Star-K. All products we make are parve as we are a 100% vegan company.

Many of our ingredients are organic, but we are not a certified organic company. Many of the farms from whom we source practice organic and sustainable farming methods but cannot afford the organic certification process. Our relationship with these family farms is very important to us. We try to be incredibly careful about our sourcing, but cannot commit to being fully organic.

Yes! We are proudly certified women-owned byWBENC. We also have a female management team. Souper-women rule the world!

We're proud to offer the first food products to be certified by the Fair Food Program. Created by the Coalition of Immokalee Workers, the Fair Food Program protects the human rights of farmworkers. For decades, farmworkers faced poverty, sexual harassment, wage theft, and even modern-day slavery. The Fair Food Program changed that by creating a system where workers can report abuses without fear and where protections are actively enforced—not just promised.

The certification simply means that our products use tomatoes that are sourced from farms that treat their workers fairly.

We wish we didn't have to use plastic, but we haven't found any alternative materials that can withstand freezing, shipping, and microwaving while keeping our prices reasonable.

Soupergirl is certified Plastic Neutral by rePurpose Global. For every product we sell, we are donating a percentage towards vetted programs that will collect and recycle as much plastic waste from the environment as we use in our packaging and operations. In addition to reducing our plastic use wherever possible, this partnership with rePurpose Global allows us to fund cutting-edge recycling, support ethical wages for marginalized waste workers in India, and ultimately reduce plastic leakage into landfills and waterways. By doing so, we are proud to announce that every Soupergirl purchase will now carry a Net Zero Plastic Footprint.

Packaging of all ingredients is checked for the presence of allergens and is labelled as containing an allergen. Ingredients containing allergens are stored separately from those not containing allergens.

All equipment, utensils, and work areas are completely cleaned and sanitized after the processing of any and all products, regardless of whether or not allergens are present.

Allergen swabs are taken and confirmed after cleaning equipment that produced products containing allergens to verify that allergens have been eliminated. This is done after each allergen production.

Our facility is completely free of dairy, eggs, and shellfish.

Everything we make and sell is vegan.  Plant-based through and through!

At Soupergirl, food safety is a part of our company culture. Every day. We follow strict guidelines from the FDA and the MD Dept of Health. Our company is also audited annually by an independent food safety company. We recently received a score of over 91%! This score means that we fully vet all suppliers, have full traceability on all products, comply with rigorous food handling standards, and quite simply, put customers' safety first.

Whether we're delivering to stores or shipping, we have full temperature control throughout the process. The foods we mail or courier to our customers are made fresh and kept refrigerated until they are boxed in insulated boxes with frozen gel packs and shipped within a few hours of being packed. Every shipment shipped via UPS/FedEx contains a color-coded temperature indicator so that the recipient can ensure the shipment has arrived at a safe chilled temperature.We're also certified kosher which means our certifying agency (the Star-K) is checking all ingredients that we use.

Stovetop (Preferred): Pour soup into a pot and warm over medium-low heat, stirring occasionally until heated through.

Microwave: Remove film and transfer to a microwave-safe bowl, or heat directly in the container. Microwave for 2 minutes, stir, then continue heating as needed until hot.

Just pop the top and enjoy! Because the gazpacho is an all natural product, separation may occur. You might need to give the bottle a little shake before guzzling.

Gazpacho is a traditional, chilled, refreshing Spanish style cold tomato-based soup. We make Andalucian-style gazpacho, meaning it is fully pureed, allowing us to bottle it up for the ultimate, convenient, refreshing experience!

Less than "theirs" 😉!

Fun fact - once you taste salt, you’ve added too much! Salt is meant to bring out the other flavors in your food, not be a flavor that you taste. Plus, some companies use salt as a preservative. We’re not interested in doing that to our soups.

We have two facilities in Maryland. All of our products are made by hand, from scratch, in our own kitchens. We do not share kitchen space with any other companies.

In the unlikely event that any individual food items are damaged during delivery, we will offer a credit or a replacement for these specific items. Soupergirl reserves the right to request proof of damage via photograph. Because most of our products  require refrigeration, Soupergirl is not responsible if you do not refrigerate your food immediately upon delivery.

Soupergirl shall have no obligation to issue a refund or offer a replacement for any delivery that records indicate was made to the listed address on your order. Soupergirl is not responsible for typos or mistakes made during the checkout process which may result in delivery issues.

While Soupergirl does not offer refunds, we can offer future credits. A credit can be applied to your account and applied to a future purchase from our website. 

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

Due to the perishable nature of our menu items, once the order has been sent out, we cannot accept any returns.

To start a subscription, place your first order and create an account.  Once you've filled your cart with delicious soup (minimum 6 items), proceed to the checkout page, and there will be a "Purchase Options" box on the left hand side.  Here, you will have the option to choose whether your want "Subscribe and Save" or place a "One Time Purchase."  Make sure "Subscribe and Save" is highlighted with a green check mark to place a subscription order.  (If you choose to subscribe, you will save 5% off your weekly order.)  

After you've signed up for a subscription, your order will come on a weekly basis with no additional steps.  There is no commitment with a recurring order, and you can skip or cancel at any time.

Every Friday we will fill your cart with recommendations based on your preferences.  We suggest you still review the menu each week to ensure you are receiving the items that are right for you.

Each week your payment will be processed after the order deadline closes Thursday night, and you can edit your cart up until that time.

Once you've filled your cart with delicious soup (minimum 6 items), proceed to the checkout page, and there will be a "Purchase Options" box on the left hand side.  Here, you will have the option to choose whether your want "Subscribe and Save" or make a "One Time Purchase."  Make sure "One Time Purchase" is highlighted with a green check mark to place a non-subscription order.

After you’ve placed your first order and have an account you’ll have to manually place any future non-subscription orders.  However, your addresses and other information will be saved.

1. Log in to your account.
2. From your dashboard there are two ways to place a non-subscription order.If you don’t have a recent order: click the “Start a new order” button in the center of your dashboard.If you have a current or recent order: click the drop down menu on the left hand side where it lists your previous orders. At the bottom click “Start a new order."
3. From here, you will go through the same order process as with your first order.

Simply place an order on our website! Choose to "Subscribe and Save" or to place a "One Time Purchase."  You will be prompted to set up an account.

You can also "Sign Up Instead" to create an account or log into an existing account here.

Yes, we have a six-item order minimum. Due to packaging limitations, there is also a twelve-item order maximum.  If you want to order more than 12 items for the week, then you will need to place a "One Time Purchase" order as described here.

You can make changes to your order from your dashboard up until 11:59 pm on Thursday. Once your order processes and your credit card is charged, then you can no longer edit from your dashboard. Please email us at delivery@thesoupergirl.com with your requested change, and we will do our best to fulfill your request.

Our menu goes live each week on Friday morning. Order anytime before the following Thursday at midnight to receive your order on Sunday or Wednesday depending on your zip code.

If you have trouble using a gift card, then you can use the Chat feature or email your code or certificate to delivery@thesoupergirl.com.  We will get to the bottom of it!

Your delivery zip code determines how we get our soups to your door and any corresponding delivery fees.  Delivery fees vary.  If you want to know your delivery fee, then send an email to delivery@thesoupergirl.com with your zip code.  A customer service representative can provide you the amount of your fee.

Your delivery method based on your delivery zip code.  If we can reach you via courier, then your order will arrive in an insulated reusable bag with gel ice packs.  Otherwise, your order will arrive via one of our shipping partners and will arrive in an insulated box with gel ice packs.  All shipped orders will include a Time Temperature Indicator (TTI) that will let you know that the temperature in the box was sufficient to keep the food cold.

If you receive your deliveries in an insulated bag:

We partner with Dispatch Goods to sanitize and reuse these bags and ice packs in future deliveries. Please feel free to leave the bags and ice packs out where you receive your deliveries for our team to pick up at your next delivery.

NOTE: The bags cannot be collected if they are wet, contaminated or the driver cannot safely collect the bag.

If you do not wish to participate in the reuse program, you can throw away the thawed ice packs and either reuse or donate the bags.

Recycling Bin: Sauce ramekins, plastic containers/bottles, cardboard/paper containers

Waste Bin: Gel from the thawed ice pack, nut packaging

Store Drop-off Recycling: Ice pack bags (gel removed)

If you receive your delivery in a box:

There are instructions on the box indicating how to process the packaging.

Recycling Bin: Cardboard box, insulated liner, plastic containers/bottles, sauce ramekins

Waste Bin: Gel from the thawed ice pack, Food Safety Card, nut packaging

Store Drop-off Recycling: ice pack bags (gel removed)

If your delivery arrives via a courier, you will receive a text update when your order leaves our fulfillment center, another when it is one stop away, and a third text once it has been delivered.

If your delivery is shipped via one of our shipping partners, you will receive an email when your order has been shipped from our fulfillment center with updated information and a tracking number for status updates. 

You can also sign up for email or text notifications through FedEx or OnTrac (your specific shipping partner will be provided in the email). Once signed up you can input any specific delivery instructions needed and see the latest status of your package

Note: since we keep your delivery in a controlled environment as long as possible there’s a chance that your box won’t be scanned until Tuesday. Because of this, your tracking link may not show an accurate delivery estimate until that time.

Your food was packed to stay fresh through Friday in case of delays. Please refer to the Time Temperature Indicator (TTI) card inside your box to confirm that your food is safe.  If you have any questions, please email us at delivery@thesoupergirl.com.

Please email us the details of your order and the problem you are having to delivery@thesoupergirl.com.  Please include a photograph of any damage.

Orders must be placed by 11:59 pm Thursday to receive your the following week.  Delivery days and timeframes vary based on your location and the method of shipping. Your delivery date(s) will be shown on your menu when you are placing your order as well as on your receipt email. If you receive your order via one of our shipping partners the delivery date is estimated.

You will receive a follow-up email when your order has been shipped from our fulfillment center with updated information and a tracking number, if applicable. Since we keep your delivery in a controlled environment as long as possible there is a chance that your box won’t be scanned until Tuesday. Because of this, your tracking link may not show an accurate delivery estimate until that time.

Note: Make sure to provide detailed delivery instructions to prevent any unnecessary barriers to delivery. If you receive deliveries via local courier you can add this during checkout. If you receive deliveries via one of our shipping partners you’ll need to provide instructions to the partner directly.

We deliver to all 48 contiguous states and the District of Columbia! 

If there is bad weather, power outages, or other unforeseen events that could delay deliveries, we will notify customers so you can plan accordingly.

For courier deliveries, we strive to deliver meals within 24 hours of their original targeted dates.

For deliveries via our shipping partners, please refer to the tracking link provided in your email for the most up-to-date information.

In general, deliveries during holidays remain business as usual. On rare occasions we will adjust a delivery date, but we will email you with plenty of notice to plan accordingly.

If you’re going to be out of town for a holiday you can either skip that week or place a non-subscription order to a different address.